Credits

Website Design 
VisualWoman - www.visualwoman.com 
 
Photography
5iveHouse : www.5ivehouse.net
Lennox George Photography : www.lennoxgeorgephotography.com 
 
Swatches 
Liza Dupont - Email: liza.dupont@hotmail.com
Curlture - Email: curlture@outlook.com 
Elaine de Vries - Email: elaine.de.vries@hotmail.co.uk

 

 

 

MYNX London Trademarks
Our logo, and any other Images, name or slogan contained on this Site are trademarks of MYNX London and may not be copied, imitated or used, in whole or in part, without the prior written permission from MYNX London. 
Exclusive rights are available for purchase of bottle shot images only (hand images are not included). There are restrictions on usage, such as duration of use. Please contact our team about prices. Any illegal or unlawful use of our images may lead to prosecution/fine.

 

REFUNDS / RETURNS

We will happily replace or refund on Damaged products.
Due to the nature of our products, we cannot offer an exchange only a replacement.

REPLACEMENT
We will only replace items if they are defective or damaged. We will NOT replace unwanted products even if unused. Please note that we check every item for damage before packaging. We will require clear photographic proof of the damage within 24hrs of delivery. We will only replace with "like for like" if we are satisfied that the damage is genuine. If that item is out of stock, we will replace your item once it is back in stock.

CUSTOM/ BESPOKE LACQUERS
We have a strict No Refunds/Exchange policy on Bespoke Lacquers.

As your shade is custom made for you, once our lab has begun work the process cannot be stopped. Please ensure you choose your colours wisely before placing an order.

We will make every effort to produce an exact replica of your sample however please bear in mind that your creation may vary slightly from your sample photos due to the lighting and resolution in the transfer from your screen to ours.

If you require a replacement please send us an email at admin@mynxlondon.com within 24hrs of delivery and we will get back to you.

MISSING / UNDELIVERED / LOST
We “may” replace or refund lost/ undelivered packages, after a full investigation has been carried out by the Shipping company. Replacement or Refund will depend on the results of the investigation. Please report any lost packages to admin@mynxlondon.com

*We Advise you to choose a Shipping Method that offers Tracking as we will Not offer refunds on other shipping options that are not tracked”

*Please note we are unable to issue any refunds before an investigation has been carried out*

* Please note if the investigation comes back stating your claim to be fraudulent, we are not obligated to refund your order *

SHIPPING
We will pay the shipping cost for any replacements we send.
Depending on where you live, the time it may take for your replacement to reach you, may vary.


PLEASE "DO NOT" RETURN ANY ITEMS TO US WITHOUT INSTRUCTIONS FROM US TO DO SO FIRST, AS YOUR ITEM WILL "NOT" BE ACCEPTED AND MAY BE DISCARDED UNLESS YOU WISH US TO RETURN IT TO YOU IN WHICH CASE YOU WILL BE RESPONSIBLE FOR ANY SHIPPING COST.